Please read this policy and the product listing before ordering. Review sizing, item details, and turnaround times carefully.
Pre-orders
- Pre-order items are not in stock.
- New pre-order items are listed on Mondays and close on Sundays.
- After pre-orders close, they are submitted for production. The estimated turnaround time is shown on each listing.
- Pre-order turnaround time begins on the production submission date stated in the listing, not the date you place your order.
- Updates and tracking are sent by email. Please allow the full listed estimated turnaround time before requesting an update.
Made-to-order items
Made-to-order items are created after purchase rather than pulled from ready-made stock. Allow up to 18 business days for production. Business days are Monday through Friday, excluding holidays. Production time is separate from carrier delivery time.
Ready-to-ship items
Ready-to-ship and on-hand items are distinct from made-to-order items and pre-orders. Refer to the individual product listing for its availability and fulfillment details.
Shipping and tracking
Tracking information is emailed when your order ships. Carrier delivery times are estimates, not guarantees. That’ll Do is not responsible for delays caused by carriers, customs, or other events outside our control. Risk of loss transfers when the package is handed to the carrier, subject to applicable law.
Delivery issues
- Marked delivered: Under our policy, That’ll Do does not take further responsibility for packages marked delivered by the carrier, subject to applicable law.
- Lost in transit: File a claim directly with the shipping carrier.
Returns, refunds, and exchanges
Made-to-order items are made especially for you. All sales are final. We do not accept returns, refunds, or exchanges for change of mind or an incorrect selection.
In rare cases, we may approve store credit at our discretion. Store credit must be requested and approved; it is not guaranteed.
Order changes and cancellations
Once submitted, orders cannot be changed or canceled. Check your sizing, product selections, and listed turnaround times before placing your order.
Damaged or incorrect items
Email Shopthatlldo@gmail.com with your order number and clear photos of the damage or incorrect item within five business days of receipt to request a replacement. Our policy provides replacements rather than refunds for these cases, subject to applicable law.
Related policies
By purchasing, you agree to this policy and our Terms of Service. Read our Privacy Policy & Your Privacy Choices for information about personal data. Nothing in this policy limits rights that cannot be excluded under applicable law.